If you have not received your code or any email from us within 24 hours (Monday to Friday) there is a chance that it could be in your junk/spam folder, for the email address used when ordering, or your registered paypal email address, however, if its not in your junk/spam folder, please re-enter your serial number and email address into the following page
Lookup your Order
If we have sent your code / processed your order, then it will be displayed on screen.
If you need help entering your code, we have an extensive database of code entry instructions available by clicking
Code Entry Help
The most common question being "how do I enter a number such as 9 with only buttons 1 to 6?"
By following the guides we have available you will realise this is indeed possible and easy to do.
If your code failed to work, before contacting us please verify the serial number you provided and have this to hand so we can check your order, it is highly recommended that the serial is taken directly from the radio. A common issue arises when details are used from paperwork which later turn out to not actually match the radio.
NOTE: We do not accept radio code requests via this contact form / email, please use the relevant code lookup page.